Do you have a passion for Norwich’s history? Love meeting new people and bringing stories to life? We’re looking for a charismatic communicator to join our team as an Experience Host for our much-loved Hidden Street Tour.
Since opening in 2017, Norwich’s Hidden Street has welcomed thousands of visitors keen to uncover the city’s buried past. From medieval alleyways to centuries-old tales, our tours have become one of Norwich’s top-rated attractions, helping to fund the vital community work we do through The Shoebox Community.
As an Experience Host, you’ll deliver high-quality, memorable tours that delight and inspire visitors. You’ll make sure every guest has a brilliant experience from the moment they arrive, sharing fascinating stories and ensuring the venue is always welcoming and well-presented. You’ll also help with day-to-day operations, from handling bookings and enquiries to supporting new experiences as they develop.
What we’re looking for
We’re seeking someone who:
- Has excellent storytelling and communication skills
- Enjoys working with people and delivering exceptional customer service
- Is enthusiastic about local history
- Can work independently and take pride in creating a great visitor experience
- Experience in public speaking, tour guiding or performing is desirable, but not essential – full training will be provided. Most importantly, we’re after someone who brings energy, warmth and curiosity to the role
- Can offer flexibility with their availability
The details
- Role: Experience Host
- Hours: Average 18.5 hours per week (annualised, flexibility required to suit seasonality)
- Pay: £12.60 per hour (Real Living Wage)
- Shifts can be up to 10 hours maximum – the role is primarily to cover peak seasons, approximately 3 out of 4 weekends, staff holiday and unforeseen staff shortages
- Contract: Permanent, based at The Shoebox Community Hub, 21-23 Castle Meadow, Norwich
Deadline to apply: 5pm, Thursday 28 November 2025
Why join us?
When you join The Shoebox, you become part of something bigger. Every ticket sold helps support our community hubs in Norwich and Great Yarmouth – creating spaces where people can discover, laugh and grow together.
“If someone were considering coming to The Shoebox, I’d tell them they have nothing to lose but a whole new life to gain.”
– Shoebox Community Member
If you’re ready to make history with us (quite literally), we’d love to hear from you.
For any questions, email lisa@theshoebox.org.uk or call 01603 850309.