Discover a part of Norwich that is seldom seen…
Norwich’s Hidden Street Tours
A fascinating tour of the historic ‘hidden street’ and undercroft lying beneath The Shoebox.
Come join our tour, led by a local storyteller, history enthusiast and performer. Journey with us down two flights of stairs to explore the layers of architecture dating from the 15th century.
Hidden below Castle Meadow, between the market and the Norman Keep, you can discover the past of our fine city, with its trades, houses and people. Ponder the myths of eerie prison cells, hidden streets and curious tunnels. Come help us unlock the many mysteries of this space…
This tour is unfortunately not wheelchair accessible as it involves two flights of steep stairs and uneven flooring.
Norwich’s Hidden Street Tour ticket prices:
Adult – £13
Child 4-12 – £7
Children under 4 – free
COVID-19 Restrictions Update:
Friday 10th December 2021: Following changes in government advice we are asking all Shoebox Experience customers to wear face coverings whilst attending tours and escape games from Friday 10th December 2021 unless they are exempt. You can read more in our COVID Customer Policy.
See our ‘hidden street’ in a whole new light…
Lantern Light Underground Tours
Exclusive to January 2022
Travel beneath Castle Meadow to shine a light on Norwich’s historic past.
See our ‘hidden street’ in a new light as our story-telling tour guides take you on a journey below ground with just a lantern to light your way.
Discover what lies beneath and immerse yourself in brand new tales from Norwich’s darker side of history. This fascinating tour is the perfect follow on from our famous Hidden Street Tour with new stories to hear and mysteries to uncover…
Lantern Light Underground Tour ticket prices:
Adult – £13
Child 8-12 – £7
COVID-19 Restrictions Update:
Friday 10th December 2021: Following changes in government advice we are asking all Shoebox Experience customers to wear face coverings whilst attending tours and escape games from Friday 10th December 2021 unless they are exempt. You can read more in our COVID Customer Policy.
FAQ’s
How do I buy tickets?
How much are tickets?
Norwich’s Hidden Street Tour ticket prices:
Adult – £13
Child 4-12 – £7
Children under 4 – free
Lantern Light Underground Tour ticket prices:
Adult – £13
Child 8-12 – £7
Ticket prices are subject to change.
When do your tours run?
I can’t find a tour at a time that suits me, when will you have more dates?
Where do I go for my tour?
Details of where to go for your tour and other additional information can be found in your order confirmation email.
Tours takes place at The Shoebox (formerly KindaKafe), 21-23 Castle Meadow, Norwich, NR1 3DH.
Do you sell gift vouchers for the tours?
Gift Vouchers can be purchased here.
eGift Vouchers can be redeemed against all Shoebox Experiences.
How long are gift vouchers valid for?
Each eGift Voucher is valid for 1 year from the selected date of delivery. The tour you redeem your gift voucher against needs to take place by the expiry date.
Please allow time to comfortably book and attend your tour before the expiry date on the voucher. eGift Vouchers will only be extended in exceptional circumstances.
Gift vouchers that were valid on 23rd March 2020 have been extended to be valid until 23rd March 2022.
How do I redeem a gift voucher?
- Book your tour but DO NOT attempt to use your eGift Voucher code as a voucher on the booking page.
- Continue to the payment page, then click where it says ‘eGift Voucher’ and enter your eGift Voucher code from below.
- If you have a remaining balance to pay you will be returned to the payment page to complete your booking.
Printed Gift Vouchers (no longer on sale)
- If you have one of our older Gift Vouchers with a 5 or 6 digit gift voucher code please call 01603 850309 to book your Tour. These cannot be redeemed online.
Can I book a private tour for a group, workplace or event?
Our Hidden Street Tours and Lantern Light Underground Tours are currently limited to a maximum of 12 guests.
If you would like to arrange a private tour please email team@theshoebox.org.uk or call 01603 850309. We also offer a wider Team Development Day package including this Tour and other experiences. Get in touch to find out more.
Will gift vouchers be extended due to COVID-19?
All gift vouchers which were purchased before 23rd March 2020 and were still valid have been extended to expire on 23rd March 2022.
What are your COVID safety requirements?
Information about our current COVID-Secure measures can be found in our COVID Customer policy here.
Are your tours suitable for children?
Our Hidden Street Tours and Lantern Light Underground take place in a historic setting with uneven floors and some sharp surfaces. For safety reasons, young children need to be carried or supervised as appropriate throughout the tour.
Unfortunately, the tour is not suitable for prams but these can be stored safely on-site before the tour and collected at the end.
Our current tour is not specifically designed for children and does include some content about public executions that may not be appropriate for all children. We are looking at the possibility of developing a family-friendly tour in the future.
Are your tours suitable for dogs?
Our tours take place in a historic setting with steep stairs, uneven floors and some sharp surfaces. For safety reasons, we only allow small dogs which can be carried throughout the tour or assistance dogs to attend.
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