Discover a part of Norwich that is seldom seen…

Norwich’s Hidden Street Tours

A fascinating tour of the historic hidden street and undercroft lying beneath The Shoebox.

Come join our tour, led by a local storyteller, history enthusiast and performer. Journey with us down two flights of stairs to explore the layers of architecture dating from the 15th century.

Hidden below Castle Meadow, between the market and the Norman Keep, you can discover the past of our fine city, with its trades, houses and people. Ponder the myths of eerie prison cells, hidden streets and curious tunnels. Come help us unlock the many mysteries of this space…

This tour is unfortunately not wheelchair accessible as it involves two flights of steep stairs and uneven flooring. 

Norwich’s Hidden Street Tour ticket prices:

Adult – £15
Child 4-12 – £8
Children under 4 – free

Prices inclusive of VAT.

COVID-19 Restrictions Update:

From Thursday 27th January 2022: Following changes in government policy, face coverings will be optional for guests attending all Shoebox Experiences. You can read more in our COVID Customer Policy.

Discover more about our famous weaving industry

Meet the Weavers Underground Tour

Exclusive event – SOLD OUT

Weave your way below Castle Meadow and discover more about the industry that made Norwich the rich and prosperous city it is today

Join us for this exclusive event in our historic ‘hidden street’ lying beneath The Shoebox in Norwich. Meet the weavers and spinners, enjoy their demonstrations and find out more about Norwich’s history from our storytelling guides.

This exclusive tour is the perfect follow on from our famous Hidden Street Tour with a chance to experience live weaving and spinning demos in our 15th century weavers’ cottage beneath Castle Meadow.

Thanks to Norwich City Guild WSD and Norfolk Makers Festival for supporting this event.

See our ‘hidden street’ in a whole new light…

Lantern Light Underground Tours

Returning Autumn 2022

Travel beneath Castle Meadow to shine a light on Norwich’s historic past. 

See our hidden street in a new light as our story-telling tour guides take you on a journey below ground with just a lantern to light your way.

Discover what lies beneath and immerse yourself in brand new tales from Norwich’s darker side of history. This fascinating tour is the perfect follow on from our famous Hidden Street Tour with new stories to hear and mysteries to uncover…

Hidden History of Norwich, KindaKafe

FAQ’s

How do I buy tickets?

Tickets for our tours are available to purchase here.

Sign up for alerts on future Tours here.

How much are tickets?

Norwich’s Hidden Street Tour ticket prices:

Adult – £15
Child 4-12 – £8
Children under 4 – free

Lantern Light Underground Tour ticket prices:

Adult – £15
Child 8-12 – £8

Ticket prices are inclusive of VAT and may be subject to change.

When do your tours run?
Our Hidden Street Tours are available to book seven days a week.
Our Lantern Light Underground Tours are available for select dates in during Autumn and Winter.
I can’t find a tour at a time that suits me, when will you have more dates?
Experiences are available to book up to the end of 2022. Please sign up to our newsletter to receive updates on new experiences and tours and when these take place.
Where do I go for my tour?

Details of where to go for your tour and other additional information can be found in your order confirmation email.

Tours takes place at The Shoebox (formerly KindaKafe), 21-23 Castle Meadow, Norwich, NR1 3DH. 

Do you sell gift vouchers for the tours?

Gift Vouchers can be purchased here.

eGift Vouchers can be redeemed against all Shoebox Experiences.

How long are gift vouchers valid for?

Each eGift Voucher is valid for 1 year from the selected date of delivery. The tour you redeem your gift voucher against needs to take place by the expiry date.

Please allow time to comfortably book and attend your tour before the expiry date on the voucher. eGift Vouchers will only be extended in exceptional circumstances.

How do I redeem a gift voucher?
eGift Vouchers
  • Book your tour but DO NOT attempt to use your eGift Voucher code as a voucher on the booking page.
  • Continue to the payment page, then click where it says ‘eGift Voucher’ and enter your eGift Voucher code from below.
  • If you have a remaining balance to pay you will be returned to the payment page to complete your booking.

Printed Gift Vouchers (no longer on sale)

  • If you have one of our older Gift Vouchers with a 5 or 6 digit gift voucher code please call 01603 850309 to book your Tour. These cannot be redeemed online.
Can I book a private tour for a group, workplace or event?

Our Hidden Street Tours and Lantern Light Underground Tours are currently limited to a maximum of 12 guests.

If you would like to arrange a private tour please email team@theshoebox.org.uk or call 01603 850309. We also offer a wider Team Development Day package including this  tour and other experiences. Get in touch to find out more!

Have gift vouchers be extended due to COVID-19?

All gift vouchers which were purchased before 23rd March 2020 and were still valid were extended to expire on 23rd March 2022.

What are your COVID safety requirements?

Information about our current COVID-Secure measures can be found in our COVID Customer policy here

Are your tours suitable for children?

Our Hidden Street Tours take place in a historic setting with uneven floors and some sharp surfaces. For safety reasons, young children need to be carried or supervised as appropriate throughout the tour.

Unfortunately, the tour is not suitable for prams but these can be stored safely on-site before the tour and collected at the end.

Our Lantern Light Underground Tour is only suitable for ages 8 and up. It includes considerable content about public executions that may not be appropriate.

Our current tours are not specifically designed for children and do include some content about public executions that may not be appropriate for all children. We are looking at the possibility of developing a family-friendly tour in the future.

Are your tours suitable for dogs?

Our tours take place in a historic setting with steep stairs, uneven floors and some sharp surfaces. For safety reasons, we only allow small dogs which can be carried throughout the tour or assistance dogs to attend.

Hub and Office Opening Times

Mon - Fri
10am - 5pm
Sat - Sun
CLOSED

01603 850309

21-23 Castle Meadow, Norwich, Norfolk  NR1 3DH
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