Discover a part of Norwich that is seldom seen…

 COVID-19 Restrictions Update:

Standard Tours – 1st August 2021 onwards: Following changes in government advice we have reduced the COVID-19 restrictions for Tours taking place after 1st August. You can read about these in our COVID Customer Policy.

COVID-Secure Tours – 1st August onwards: We appreciate that some people are anxious about the coronavirus restrictions being relaxed so we have decided to continue offering a selection of our Hidden Street Tour dates and times where COVID-Secure measures will be retained including guests and guides wearing masks, hand sanitising and social distancing (up to 31 October 2021).

Norwich’s Hidden Street

A fascinating tour of the historic ‘hidden street’ and undercroft lying beneath The Shoebox.

Come join our Tour, led by a local storyteller, history enthusiast and performer. Journey with us down two flights of stairs to explore the layers of architecture dating from the 15th century.

Hidden below Castle Meadow, between the market and the Norman Keep, you can discover the past of our Fine City, with its trades, houses and people. Ponder the myths of eerie prison cells, hidden streets and curious tunnels. Come help us unlock the many mysteries of this space…

This Tour is unfortunately not wheelchair accessible as it involves two flights of steep stairs and uneven flooring. 

Norwich’s Hidden Street Tour ticket prices:

Adult – £13
Child 4-12 – £7
Children under 4 – free

Hidden History of Norwich, KindaKafe


How do I buy tickets?

Tickets for our Tours are available to purchase here.

Sign up for alerts on future Tours here.

How much are tickets?

Norwich’s Hidden Street Tour ticket prices:

Adult – £13
Child 4-12 – £7
Children under 4 – free

Ticket prices are subject to change.

When do your Tours run?
Our Hidden Street Tours generally takes place every Monday and Tuesday and the first two weekends of every month.
I can’t find a Tour at a time that suits me, when will you have more dates?
Please sign up to our newsletter to receive updates on new Tour dates.  
Where do I go for my Tour?

Details of where to go for your Tour and other additional information can be found in your order confirmation email.

Norwich’s Hidden Street Tour – takes place at The Shoebox (formerly KindaKafe), 21-23 Castle Meadow, Norwich, NR1 3DH 

Do you sell gift vouchers for the Tours?

Gift Vouchers can be purchased here.

eGift Vouchers can be redeemed against the Norwich’s Hidden Street Tours.

How long are gift vouchers valid for?

Each eGift Voucher is valid for 1 year from the selected date of delivery. The Tour you redeem your gift voucher against needs to take place by the expiry date.

Please allow time to comfortably book and attend your Tour before the expiry date on the voucher. eGift Vouchers will only be extended in exceptional circumstances.

Gift vouchers that were valid on 23rd March 2020 have been extended to be valid until 23rd March 2022.

How do I redeem a gift voucher?
eGift Vouchers
  • Book your Hidden Street Tour but DO NOT attempt to use your eGift Voucher code as a voucher on the booking page.
  • Continue to the payment page, then click where it says ‘eGift Voucher’ and enter your eGift Voucher code from below.
  • If you have a remaining balance to pay you will be returned to the payment page to complete your booking.

Printed Gift Vouchers (no longer on sale)

  • If you have one of our older Gift Vouchers with a 5 or 6 digit gift voucher code please call 01603 850309 to book your Tour. These cannot be redeemed online.
Can I book a private Tour for a group, workplace or event?

Our Hidden Street Tour is currently limited to a maximum of 12 guests.

If you would like to arrange a private tour please email or call 01603 850309. We also offer a wider Team Development Day package including this Tour and other experiences. Get in touch to find out more.

Will gift vouchers be extended due to COVID-19?

All gift vouchers which were purchased before 23rd March 2020 and were still valid have been extended to expire on 23rd March 2022.

What are your COVID safety requirements?

Information about our current COVID-Secure measures can be found in our COVID Customer policy here

Are your Tours suitable for children?

Our Hidden Street Tours take place in a historic setting with uneven floors and some sharp surfaces. For safety reasons, young children need to be carried or supervised as appropriate throughout the Tour.

Unfortunately, the Tour is not suitable for prams but these can be stored safely on-site before the Tour and collected at the end.

Our current Tour is not specifically designed for children and does include some content about public executions that may not be appropriate for all children. We are looking at the possibility of developing a family-friendly Tour in the future.

Are your Tours suitable for dogs?

Our Hidden Street Tours take place in a historic setting with steep stairs, uneven floors and some sharp surfaces. For safety reasons, we only allow small dogs which can be carried throughout the Tour or assistance dogs to attend.

Hub and Office Opening Times

Mon - Fri
10am - 5pm
Sat - Sun

01603 850309

21-23 Castle Meadow, Norwich, Norfolk  NR1 3DH
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Copyright © The Shoebox 2021.